The customer is always our top priority, and we adhere to the principle of user the first!
The technical team of Tysen-KLD prides itself on its exceptional expertise and professionalism, guaranteeing uninterrupted 24/7 service support. Regardless of when, where, or what challenges or requirements you may have, we will promptly respond and provide exceptional solutions. We are committed to prioritizing speed and quality in our service concept, aiming to deliver a superior service experience for every corporate user.
Commitments on Pre-sales Service
Technical Support
Provide professional pre-sales consultation and respond promptly to your technical questions about the product.
Selection & Quotation
Provide fast quotation service, allowing you to have a clear understanding of your budget.
Solution
Provide a comprehensive technical solution to assist you in efficiently building a complete solution architecture.
Electric Energy Analysis
With professional equipment, we provide you with comprehensive energy measurement and analysis.
Commitment on After-sale Service
Technical Guidance
We will provide relevant technical training and technical materials upon request of the customer.
Quick response
We have a professional engineering service team to provide technical service support 7*24 hours.
Product Upgrade
We provide lifelong maintenance for the equipment we sell, long-term spare parts supply, and free software upgrades.
Complaint handling
We have fixed personnel to deal with consumer letters and visits and telephone complaints, and answer consumer inquiries.